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If you cannot find the answer to your problem, please contact us and we will be more than happy to offer a solution to your query.
What is the best way to present my goods for transport?
How do I complete a consignment note?
Most customers use our online facilities to initiate despatch orders.
How do I calculate the cubic kilos of an item to be dispatched?
What are chargeable kilograms?
What items can not be shipped?
What happens in the event of loss or damages of goods whilst in transit?
What happens if no-one is at the receiver's premises to accept goods when the driver arrives?
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What is the best way to present my goods for transport?
Goods should be well packed in a solid cardboard box or container and securely sealed.
Internal packaging of goods should contain bubble wrap, foam inserts, paper/cardboard fillers to eliminate possible movement during transportation.
Packaging should have a single label detailing:- Senders name
- Receivers name
- Receivers address
- Consignment note number
- Number of cartons e.g. 1 of 3, 2 of 3, 3 of 3
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How do I complete a consignment note?
The consignment note should have identical details completed as the freight dispatched.
The consignment note should include the following to facilitate the delivery and charging process:- Senders name and address and Receivers name & address completed in full
- Description of items (cartons & pallets etc)
- Number of items
- Weight of each carton/item
- Cubic dimensions of each carton/item
- Account number to be charged
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Most customers use our online facilities to initiate despatch orders.
You need to be registered to be able to book a pickup on the web.
To register select Online Registration and we will organise your registration without delayYou need an account number to book a pickup.
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If you are a new customer and you do not have an account number please call your nearest Direct Freight Express office. -
How do I calculate the cubic kilos of an item to be dispatched?
Simply measure the height, length and width of the item.
E.g. If a parcel is 0.65m long x 0.25m wide x 0.35m high, its cubic dimension is 0.65 x 0.25 x 0.35 = 0.57.
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What are chargeable kilograms?
Chargeable kilograms is the unit by which the shipment is charged and it will be the greater of either the actual kilograms or the cubic kilograms.
E.g. The above example the total cubic was 0.057. If we multiply 0.057 by 250 (the cubic factor) the resultant cubic weight is 15kg. So if the parcels actual weight was less than 15kg, its chargeable kilograms will be 15. If the parcel actual weight was more, then chargeable kgs would be the same as its actual kgs.
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What items can not be shipped?
Direct Freight Express in general does not carry Dangerous goods, foodstuffs, live animals or illegal contrabands or any goods that are classed as explosive.
Under certain circumstances we are permitted to carry small volumes of low risk Dangerous Goods and foodstuffs. Clarification should be sought prior to shipment.
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What happens in the event of loss or damages of goods whilst in transit?
Unless prior arrangements are made and agreed upon by the sender and Direct Freight Express, the sender will need to rely on their own Transit Insurance for any losses or damages.
We will always assist and support your claim by supplying relevent documentation etc. We strongly recommend that you arrange appropriate transit insurance prior to despatching.
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What happens if no-one is at the receiver's premises to accept goods when the driver arrives?
In some circumstances, the driver will leave the consignment and take appropriate photos confirming the consignment is delivered.
Otherwise, Direct Freight will either notify the receiver/ or sender via email or SMS advising that a delivery was attempted and directing them to www.sorrywemissedyou.com.au where they can provide further redelivery instructions.
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