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Festive Season Services
3rd December 2024
27th December 2024 - 10th January 2025 Services
Please be advised that Direct Freight Express will be operating with reduced staff during this period.Deliveries
Some destinations may experience 1-2 day delay, and our usual ETA schedule may not be maintained. Impacted destinations include Far North Qld, NT, WA, Tasmania and regional areas not serviced by Direct Freight Express (DFE) directly. This applies to shipments from all origin ports.Additionally, please ensure the receiver is available to accept deliveries, as many businesses may be closed and home delivery receivers may be on holidays during this festive season, helping you save costs by avoiding redelivery charges.
Pickups
As many businesses operate with reduced capacity or are closed, all scheduled and daily pickups will be temporarily suspended.If a pickup is required, please select “Book A Pickup” option after logging into your account or contact us at 1300 347 397 (option 2, then option 1) before 2 PM.
Please note that you can also book in your pickup 4 days in advance via your DFE portal.
Direct Freight Express will be closed on the following public holidays:
- Wednesday 25th December 2024
- Thursday 26th December 2024
- Wednesday 1st January 2025
Direct Freight Express would like to take this opportunity to wish you and your family a Happy and Safe Christmas and New Year.
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Service Interruptions – Western Australia
21st March 2024
As a result of the previous road closures caused by the severe weather conditions experienced just after the Western Australia Border, we wish to inform on further delays to the arrival of freight units Ex Brisbane, Sydney and Victoria from 06/03, 07/03 and 08/03 departure.
All Line hauls continue to be delayed in transit with the expected arrival into Western Australia depot further pushed out to be expected over the Easter Long weekend 29/03 – 01/04.
Upon their arrival, the Operations Team will do their best to deliver all freight as quickly as possible.
During this time we do appreciate your patience and understanding.
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Service Interruptions –Western Australia
12th March 2024
As a result of the current severe weather conditions being experienced just after the Western Australia Border, we are experiencing delays with the arrival of Line haul units Ex Brisbane, Sydney and Victoria.
All Line hauls are currently delayed in transit with the expected arrival into Western Australia depot approx. 16/03.
Upon their arrival, the Operations Team will do their best to deliver all freight as quickly as possible.
During this time we do appreciate your patience and understanding.
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Festive Season Services
23nd October 2023
During the festive season, Direct Freight Express will be operating with reduced staff levels from the 27th December 2023 to the 5th January 2024.
Please note that we will be closed on the following public holidays:
- Monday, 25th December 2023
- Tuesday, 26th December 2023
- Monday, 1st January 2024
Between the 27th December 2023 and the 5th January 2024 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.
Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".
During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.
Direct Freight Express would like to take this opportunity to wish you and your family a Happy and Safe Christmas and New Year.
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Service Interruptions –Batemans Bay
29th November 2023
As a result of the current severe weather conditions being experienced in Batemans Bay some areas are inaccessible or being serviced via alternate routes with delays expected.
Due to the above some pickup and deliveries may be delayed. Impacted areas are :
- Mogo is completely cut off with the highway being closed to the North and South of the Township
- All deliveries North of the Bridge will not be affiliated as there is currently no power to the areas around Batemans bay bot not including the town.
Line haul into and out of the area may be impacted further as the weather conditions are expected to worsen, where possible alternate routes will be reviewed.
During this time we do appreciate your patience and understanding.
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Service Interruptions – Gippsland Region
5th October 2023
Please be advised that we are experience delays in the Gippsland region due to a number of bushfires in recent days. The area is further now expecting a significant amount of rainfall, which is good for the fires but is unfortunately expected to cause some localised flooding. Whilst we are unable to accurately predict the impact, they are expected to be quite localised. We are continuing to manage service levels as best as possible.
Once again we do appreciate your patience during this time.
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Service delays - Kimberley Regional, Western Australia - Road Closures (flooding)
15th March 2023
As previously advised whilst all areas previously impacted by flooding in early January are now receiving freight there are continuing delays impacting the services for the Kimberley Region of WA. As communicated to Direct Freight, these service restrictions are anticipated to continue unfortunately for at least the next 12-18 months
In Summary::
- Broome to Derby – Daylight driving ours only, delays are minimal, expect 1 day to normal transit
- Broome to Fitzroy Crossing – The bridge is closed. Repair works are predicted to continue over the next 24 months
- All freight for the below towns will remain to travel via SA-NT with extensive delays (10+ days)
- Fitzroy Crossing
- Halls Creek
- Warmun
- Wyndham
- Kununurra
- No road option connecting Broome to Kununurra until further advise from Main Roads WA
As always we do appreciate your patience and understand and kindly do recommend factoring in the extended delays to your transit times when consigning to these areas.
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Service Interruptions –Surrounding areas to Dubbo
7th March 2023
As a result of the several bushfires burning around the surrounding areas of Dubbo, delays will be experienced.
Due to the above pickup and deliveries may be delayed.
To the best of our knowledge, services to the below areas are currently impacted with longer transit times:
- Bourke
- Brewarrina
Services to the below areas are currently on hold due to road closures
- Coolabah
- Girilambone
During this time we do appreciate your patience and understanding.
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Festive Season Services
22nd November 2022
During the festive season, Direct Freight Express will be operating with reduced staff levels from the 28th December 2022 to the 6th January 2023.
Please note that we will be closed on the following public holidays:
- Monday, 26th December 2022
- Tuesday, 27th December 2022
- Monday, 2nd January 2023
Between the 28th December 2022 and the 6th January 2023 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.
Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".
During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.
Direct Freight Express would like to take this opportunity to wish you and your family a Happy and Safe Christmas and New Year.
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Service Interruptions – Across NSW, VIC
4th November 2022
As a result of the current severe weather conditions being experienced in Parts of:
- NSW Central West and Parts of New England on forwarding are still impacted including, Forbes, Narrabri, Moree, Lightning Ridge, Walgett
- Riverina area, includes Wagga and Wagga Country On forwarding impacted due to rising flood waters with roads in accessible in and out of Town
- Surrounding areas of Goulburn are slowly being restricted with rising waters flowing from Wagga inwards.
The above areas are inaccessible due to road closures, highways in and out of the area being closed, rising river levels or the area is on high evacuation alert.
Where possible we will attempt to service via alternate routes but do expect lengthy delays for deliveries and pickups
Any deliveries where access is restricted or difficult to service, every effort will be made to contact customers to arrange an alternate address or book the delivery for a later date when the weather has improved and conditions are safe.
During this time we do appreciate your patience and understanding.
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Service Interruptions – Across NSW, VIC and delays into Tasmanian Ports
24th October 2022
As a result of the current severe weather conditions being experienced in Parts of:
- NSW Central West, Forbes, Mudgee, Lithgow, Dubbo, New England and North West Parts.
- New England on-forwarding , Moree affected with freight expected to be held till end of the week.
- Victoria Country Seymour, Bendigo outer areas, Swan Hill, Echuca, Moama with some freight continuing to be held in in DFE VIC Depot locations.
- Shepparton and Shepparton outer country areas services are back to normal however we are experiencing delays due to a backlog of freight.
- Tasmanian services are back to normal however we are experiencing delays due to a backlog of freight.
The above areas are inaccessible due to road closures, highways in and out of the area being closed, rising river levels or the area is on high evacuation alert.
Where possible we will attempt to service via alternate routes but do expect lengthy delays for deliveries and pickups
All DFE Operations areas and any on forwarding areas impacted, will be attempting as many deliveries as possible however will for the time being only be servicing paved road deliveries.
Any deliveries where access is restricted or difficult to service, every effort will be made to contact customers to arrange an alternate address or book the delivery for a later date when the weather has improved and conditions on the dirt roads are safe.
During this time we do appreciate your patience and understanding.
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Service Interruptions –Across NSW, VIC and delays into Tasmanian Ports
17th October 2022
As a result of the current severe weather conditions being experienced in Parts of:
- NSW Central West, Forbes ,Mudgee ,Lithgow ,Dubbo, New England and North West Parts
- Victoria Country Seymour, Bendigo outer areas, Swan Hill (Freight has been held in DFE VIC locations)
- Shepparton and Shepparton outer country areas (Freight is being held in VIC)
- Tasmanian main container unloading ports are closed due to the severe weather conditions being experienced
The above areas are inaccessible due to road closures, highways in and out of the area being closed, rising river levels or the area is on high evacuation alert.
Where possible we will attempt to service via alternate routes but do expect lengthy delays for deliveries and pickups
All DFE Operations areas and any on forwarding areas impacted, will be attempting as many deliveries as possible however will for the time being only be servicing paved road deliveries.
Any deliveries where access is restricted or difficult to service, every effort will be made to contact customers to arrange an alternate address or book the delivery for a later date when the weather has improved and conditions on the dirt roads are safe
During this time we do appreciate your patience and understanding.
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Service Interruptions – Across NSW
10th October 2022
As a result of the current severe weather conditions being experienced in Central West, New England and North West Parts some areas are inaccessible, on high evacuation alert or being serviced via alternate routes with delays expected.
Due to the above some pickup and deliveries may be delayed. Impacted areas to the best of our knowledge are :
- Forbes area is on high evacuation notice
- Highway has been closed between Mudgee and Lithgow due to land slide and road collapse
- Dubbo are is affected in numerous areas within the Dubbo City with the rivers expected to get higher
- New England area and North West Parts of the state are suffering from severe weather conditions and staying alert
All DFE Operations areas and any on forwarding areas impacted, will be attempting as many deliveries as possible however will for the time being only be servicing paved road deliveries.
Any deliveries where access is restricted or difficult to service, every effort will be made to contact customers to arrange an alternate address or book the delivery for a later date when the weather has improved and conditions on the dirt roads are safe
During this time we do appreciate your patience and understanding.
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Service Interruptions – NSW and QLD
7th July 2022
As a result of the current severe weather conditions being experienced in Parts of NSW Country, we are experiencing service interruptions.
Due to the above some pickup and deliveries may be delayed. Impacted areas to the best of our knowledge are:
- Roads leading into Foster have been closed due to Floods with any deliveries for areas south of Taree being held until the conditions improve and the roads are opened.
- Deliveries for Muswellbrook, Singleton and outer areas is currently delayed and on hold as the highway remains closed. Deliveries for Singleton heights is still accessible and will be attempted. As soon as the roads are opened.
- Line haul delays ex Sydney into Brisbane are expected due to an accident on the pacific highway that has caused late arrivals into Brisbane. Our Brisbane depot will attempt to load out as many deliveries as possible however we do expect delays with some deliveries carrying over the following day.
- Parts of the Central Coast due to flooding have been affected with road closures, and evacuation alerts in some areas. Our depot will be attempting deliveries to those areas accessible however we do expect delays.
- Due to recent flooding there is still some delays being experienced with the Hawksbury area.
As the weather improves, all our depots will attempt deliveries in a safe and timely manner.
During this time we do appreciate your patience and understanding.
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Service Interruptions - Northern Queensland
13th May 2022
As a result of the current severe weather conditions being experienced in Northern Queensland some areas are still inaccessible or being serviced via alternate routes with delays expected:
- Sunshine Coast, no major flooding however some issues may be experienced for low lying areas in or around Eudlo flats, Lake McDonald, parts of Kunda Park, Eumundi, Cooroy & some private address deliveries out around Verrierdale & Doonan.
- All linehaul to Regional depots last night were able to get through.
- Warwick area is now isolated due to water over the main bridge into town from Brisbane and is rising. The Industrial area which includes where our depot is located has been evacuated.
- Weather conditions on the Cunningham and New England Hwy is changing by the minute with water over the roads in various locations. The Warrego Highway is closed around Laidley and Plainlands and furthermore there have been rock slides on the 'new' Toowoomba By Pass.
Once again we do appreciate your patience, once weather permits our depots and agents will do all they can to resume normal services as quickly as possible.
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Service Interruptions – NSW and QLD
30th March 2022
As a result of the current severe weather conditions being experienced in some areas of NSW Country, QLD and parts of QLD Country, we are experiencing service interruptions
Due to the above some pickup and deliveries may be delayed. Impacted areas to the best of our knowledge are:
- Port Macquarie on forwarding area services only available for Kempsey and surrounding areas due to weather conditions and road restrictions.
- Coffs Harbour on forwarding area services only available for Coffs Harbour, Toormina and possibly Woolgoolga with all others area impacted
- Dalby QLD affected with Moonie Highway closed at Loudon Bridge out of Dalby, Access to Tara/Glenmorgan will be accessible via Chinchilla. Dalby depot has advised further that services have been paused to Condamine,Grahams Road,Varennes Road,Kogan,Banana Bridge road Brigalow to allow better service to areas accessible via alternate routes.
- The Pacific Highway is cut at Coolgardie in NSW. DFE Brisbane has only received 1 Bulk B-double set ex Sydney 30/3. All other line haul is waiting behind the floodwaters, waiting for the road to re-open
- There will be no Sydney freight delivered in Brisbane today except that Bulk load that arrived 30/3.
- All freight ex Melbourne Monday night & local pickups from Brisbane & Gold Coast will be delivered today.
- Ballina depot is closed & no freight for the Northern Rivers area will be delivered today. This includes Lismore, Mullumbimby, Murwillumbah, Byron Bay etc.
- Northern Rivers on forwarding depot remains closed due to being on high flood, all freight has been relocated to higher ground.
- At this stage, we are anticipating the highway will be opened around lunch time so some delayed line haul vehicles should arrive into Brisbane early to mid-afternoon. DFE Brisbane will attempt to unloading everything then to on forward all country freight so there should be no delays further north. We’ll also be preloading as much as possible to get trucks on the road early tomorrow.
During this time we do appreciate your patience and understanding.
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Service Interruptions – NSW and QLD
3rd March 2022
As a result of the current severe weather conditions being experienced in some areas of NSW and QLD, a number of roads may be closed due to flooding therefore inaccessible
Due to the above many pickup and deliveries will be delayed. Impacted areas to the best of our knowledge as of 3/3/22 are :
- Warrego Hwy is open, so All Nth Qld line haul back on usual schedule
- Bruce Hwy open again at Gympie , so no delays to ports South of Mackay
- Pacific Hwy closed south of Grafton through to Tintenbar. As a result no service to Grafton, Ballina or Lismore from Sydney
- Pacific Hwy open again From Brisbane to Ballina. All freight for the Ballina depot is currently in Brisbane and will be sent down to Ballina today.
- Due to closure of the Pacific Hwy all Line haul between Sydney and Brisbane continues to travel via the New England Hwy. Please be aware that this increases transit times with delayed arrival times into the depot.
- Due to flooding we are currently not servicing Lismore ,Casino, Kyogle, Alstonville and all areas west of Ballina
- Some areas of Ballina are currently not accessible ,we will attempt deliveries where possible.
- Freight for Ballina currently in Sydney will be rerouted Via Brisbane tonight if the Pacific Hwy remains closed, please note this will increase transit times
- Deliveries in Sydney will be effected in areas along the Hawksbury river , Richmond, Windsor mainly , In particular no deliveries will be done to suburbs and towns North of the Hawksbury as well as suburbs between McGrath’s Hill and Cattai.
- Southern Highlands area is impacted, please do expect some delays as the main street in Picton is sand bagged however our depot will attempt to deliver where possible, Kangaroo Valley is also not accessible.
During this time we do appreciate your patience and understanding.
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Service Interruptions – NSW and QLD
28th February 2022
As a result of the current severe weather conditions being experienced in some areas of NSW & QLD, a number of roads may be closed due to flooding therefore inaccessible
Due to the above many pickup and deliveries will be delayed. Impacted areas to the best of our knowledge are :
- Warrego hwy closed at Plain lands/Gatton and Oakey
- Cunningham's gap closed before Warwick
- Warwick QLD and Stanthorpe QLD impacted
- Bruce Hwy closed at Gympie
- Most Brisbane metro suburbs are inaccessible due to flooding
- Gold coast metro suburbs are impacted with Tallebudgera, Currumbin and Hinterland areas primarily affected.
- Lismore and surrounding areas impacted
- Grafton and surrounding areas impacted including but not limited to Dorrigo,Yamba,Maclean
As a further result of the flood levels ,No North Queensland Line haul departed Brisbane over the weekend and we will be monitoring the conditions over the next few days. The situation will continue to be assessed by DFE National Line haul Manager daily with regards to when our Line hauls are able to depart but we do expect delays to continue.
Further to the above all ports North of the Sunshine coast will not receive any freight today, this freight is delayed ex Melbourne that departed Wednesday and Thursday, ex Sydney Thursday and Friday and ex Brisbane Friday
We have 3 B doubles unable to return to Brisbane from North Queensland and 2 B Triples on route from Melbourne that will be held up in Warwick until further notice
During this time we do appreciate your patience and understanding.
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Festive Season Services
26th November 2021
During the festive season, Direct Freight Express will be operating with reduced staff levels from the 29th December 2021 to the 7th January 2022.
Please note that we will be closed on the following public holidays:
- Monday, 27th December 2021
- Tuesday, 28th December 2021
- Monday, 3rd January 2022
Between the 29th December 2021 and the 7th January 2022 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.
Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".
During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.
Direct Freight Express would like to take this opportunity to wish you and your family a Happy and Safe Christmas and New Year.
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Operations Update Warwick Farm Depot, Sydney
3rd August 2021
We thank you our valued customer for your continued patience, support and understanding this past week.
Direct Freight has re-commenced servicing previously nominated affected LGAs; Campbelltown, Georges River, Liverpool, Cumberland, Parramatta, Fairfield and Canterbury-Bankstown.
Servicing the affected LGAs remains challenging with many industries and retail operations closed. To minimise any unnecessary additional deliveries cost to your business or Direct Freight returning the freight, we kindly ask that before consigning goods you ensure;
That receivers will be open and available to receive their goods and are NOT impacted by restrictions.
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Service Interruptions – WA
25th June 2021
As a result of a train Derailment at Ooldea (SA) heading to WA, all rail units that departed Tuesday/Wednesday have been delayed.
Freight delayed at this stage is ex Sydney and Melbourne with no known eta update expected until early next week.
Road transport arrangements have been made until the lines reopen which is expected next Tuesday.
During this time we do appreciate your patience and understanding.
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Service Interruptions – Perth
06th May 2021
As a result of bad weather experienced in WA which has caused flooding , this has seen some road closed North West of WA.
Impacted areas to the best of our knowledge are Carnarvon, Exmouth, Karratha, Port Hedland and Tom price.
During this time we do appreciate your patience and understanding.
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Service Interruptions – Perth
12th April 2021
As a result of Cyclone Seroja being experienced in WA, a number of areas in WA Mid-Western Region and Line hauls into WA are affected.
Due to the above some pickup, deliveries in these areas and line haul arrival days into Perth may be delayed. Impacted areas to the best of our knowledge are Carnarvon, Exmouth, Geraldton with detours in place to reach the rest of the Pilbara Region where possible.
During this time we do appreciate your patience and understanding.
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Service Interruptions – NSW and QLD
24th March 2021
As a result of the current severe weather conditions being experienced in some areas of NSW & QLD, a number of roads may be closed due to flooding therefore inaccessible
Due to the above some pickup and deliveries may be delayed. Impacted areas to the best of our knowledge are :
- Taree, Port Macquarie, all received their freight and are up to date. Only deliveries where roads remain closed won’t be delivered.
- Grafton, Ballina and Coffs Harbour depots have received most of their freight with the exception on Campbellfield freight from Monday night
- Brisbane remains the same with Gold coast hinterland areas and Mt Tamborine and some river suburbs still unserviceable.
- Sydney outer areas along the Nepean and Hawkesbury river still effected. Deliveries will be attempted where possible.
- Northern Rivers area still experiencing delays due to road closures and some suburbs unserviceable
- Wauchope and Taree area still experiencing delays due to road closures and some suburbs unserviceable
Trailers from Campbellfield to Brisbane and Brisbane to Campbellfield dispatched Monday night are unfortunately grounded at Moree, delays are expected.
Furthermore please also note that some line haul routes to and from the above areas have been impacted with destinations re-routed to allow the line haul trailers to be able to get through however have a delayed arrival time.
During this time we do appreciate your patience and understanding.
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Service Interruptions – NSW and QLD
23rd March 2021
As a result of the current severe weather conditions being experienced in some areas of NSW & QLD, a number of roads may be closed due to flooding therefore inaccessible
Due to the above some pickup and deliveries may be delayed. Impacted areas to the best of our knowledge are : Gold coast hinterland around Tallebudgera and Mudgeeraba to Tamborine, Port Macquarie, Wauchope ,Taree, Wingham, Port Stephens, Sydney West suburbs along the Nepean & Hawkesbury River, Glass House Mountains QLD, Northern Rivers area, Brisbane Metro (river suburbs)
Furthermore please also note that some line haul routes to and from the above areas have been impacted with destinations re-routed to allow the line haul trailers to be able to get through however have a delayed arrival time.
During this time we do appreciate your patience and understanding.
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Service Interruptions – NSW and QLD
22nd March 2021
As a result of the current severe weather conditions being experienced in some areas of NSW & QLD, a number of roads may be closed due to flooding therefore inaccessible
Due to the above some pickup and deliveries may be delayed. Impacted areas to the best of our knowledge are : Gold coast, Port Macquarie, Wauchope ,Taree, Wingham, Port Stephens, Sydney West suburbs along the Nepean River, Glass House Mountains QLD.
During this time we do appreciate your patience and understanding.
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Direct Freight Website, Online Services Operational
2nd March 2021
Direct Freight Website, Online services are operational from 1:40pm Tuesday 2nd March 2021. We apologise for the inconvenience caused during this unplanned outage.
Accordingly, we have extended our pickup shut off time from 2:30pm to 3:30pm today to assist our customers.
Thank you for your co-operation.
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Festive Season Services
23rd November 2020
During the festive season, Direct Freight Express will be operating with reduced staff levels from the 29th December 2020 to the 8th January 2021.
Please note that we will be closed on the following public holidays:
- Friday, 25th December 2020
- Monday, 28th December 2020
- Friday, 1st January 2021
Between the 29th December 2020 and the 8th January 2021 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.
Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".
During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.
Direct Freight Express would like to take this opportunity to wish you and your family a Happy and Safe Christmas and New Year.
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Website, Online services and WebServices/APIs– Planned Service Disruption
19th November 2020
During the planned network maintenance and upgrades our Website, Online services and WebServices/APIs will be unavailable.
Date: Saturday 21st November 2020
Start Time: 6:00pm (AEST)
End Time: 11:00pm (AEST)All services will be available again by the end of the maintenance period. Thank you for your co-operation.
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Stage 4 Restrictions Victoria – Operational Impact
4th August 2020
Under Stage 4 ‘Stay at Home’ Restrictions the default is that workplaces in metropolitan Melbourne are closed unless the workplace is part of a permitted industry. This restriction will come into effect Thursday 6th August 2020.
We remind our valued customers before consigning goods you ensure that receivers will be available to receive their goods and are NOT impacted by restrictions, in an effort to minimise any unnecessary additional deliveries and cost to your business.
For a detailed understanding of industry impact refer to https://www.vic.gov.au/coronavirus-covid-19-restrictions-victoria
Direct Freight Express is committed to the health and safety of our employees and ensuring we continue our services as an essential provider to our valued customers, suppliers and wider community.
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COVID-19 Update – Border Closures
23rd March 2020
The global pandemic that is COVID-19/coronavirus continues to impact our operations nationally. In these unpredictable times, COVID-19 brings to the company unprecedented challenges, which most recently includes the closure of QLD, SA, WA, NT and TAS borders.
We remain committed to our customers and our service, and Direct Freight Express as an “ Essential Service” , will be compliant with SA, WA, NT and QLD border control policies and it is expected that our operations into these states to continue as usual.
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COVID-19 Delivery Procedure Update
16th March 2020
Direct Freight have been actively monitoring and managing risks associated with the outbreak for the safety of our staff, customers and the public as the highest priority
In accordance with Government recommendations for social distancing, we have introduced additional safeguards for health and safety reasons and have now implemented additional measures with our delivery drivers when delivering and collecting consignments throughout our network.
1. Drivers are required to attempt and maintain, wherever practicable, a minimum safe distance of 1.5m when delivering and collecting parcels
2. They will no longer be required to present the electronic mobile device to attain an electronic signature.
- i. They will attain acknowledgment of the responsible person's name receipting the delivery.
- ii. The device will be signed by our driver using a unique identification number on behalf of the recipient.
- iii. For the security of our customers, the event is geocoded, date and time stamped.
We are committed to continuing delivery throughout our network and ask all members in our supply chain network to keep a safe distance from people where practicable, continue to practice good hygiene and good social isolation techniques as required.
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Festive Season Services
16th December 2019
During the festive season, Direct Freight Express will be operating with reduced staff levels from the 27th December 2019 to the 3rd January 2020.
Please note that we will be closed on the following public holidays:
- Wednesday, 25th December 2019
- Thursday, 26th December 2019
- Wednesday, 1st January 2020
Between the 27th December 2019 and the 3rd January 2020 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.
Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".
Alternatively, please CALL your local Direct Freight office for all pickup requirements from Friday, 27th December 2019 through to Friday, 3rd January 2020.
During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.
Direct Freight Express would like to take this opportunity to wish you and your family a Happy and Safe Christmas and New Year.
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Service Interruptions - QLD, North Coast and Central Coast
12th November 2019
As a result of bushfires currently being experienced in some areas of QLD, North Coast and Central Coast, a number of roads maybe closed, resulting in delays across our QLD and NSW network.
Due to the above, delays may be encountered.
For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 1300 347 397.
Direct Freight Express would like to express our deepest sympathy to the families affected by these devastating fires.
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Service Interruption: Dialling 1300 347 397/ (07) 3714 5000 from Qld State
25th July 2018
Due to an unforeseen outage by our external supplier, our Brisbane Depot has no phone or data communications!!
We are working with our supplier to have the issue rectified as quickly as possible. In the meantime, please call call our Sydney depot (02) 9721-8100 for any assistance you may require.
We apologise for the inconvenience this may cause and hope to be back to normal operation as soon as possible.
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Direct Freight Express Celebrates 25th Anniversary
21st June 2018
Dear Friends,
It’s hard to believe that a family business with 8 trucks and a hanger in Mascot would develop and grow into what it is today. I like to think that our 25 years of success can be attributed to a meticulous commitment to our core values: our commitment to our employees, and our service commitment to our customers.
This milestone provides us an opportunity to both reflect on our past and to look forward to our future. As we celebrate, I would personally like to acknowledge all of our customers, suppliers and employees, both past and present; for the integral involvement in the success of our business.
We sincerely thank you for being on the journey with us, and look forward to your continued support.
Joe Catania
Managing Director -
Direct Freight Express Tamworth Opens
24th May 2018
We welcome Direct Freight Express Tamworth to our National distribution network.
Contact details for our Tamworth depot are:
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Direct Freight Express Tamworth
Unit 4/25 Cook Street
Taminda NSW 2340
Email: [email protected]
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Online Web Services Update
5th October 2017
At approximately 6pm this evening our online services were restored and operational.
Once again, Direct Freight apologises for the inconvenience caused and thank our customers for their understanding and support.
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Service Interruption – Online Web Services
5th October 2017
An interruption to normal operations has occurred leading to customers experiencing significant delays in processing online requests such as tracking consignments, booking pickups, creating consignments and other online requests on our website.
Customers are experiencing intermittent success processing online requests, however, each request is very slow and on occasions fails to process.
This interruption was unexpected, and is currently attended by our IT operations team who are working to fix this as our highest priority.
We apologise for the inconvenience our customers are experiencing and assure you we are working hard to get things back on track.
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DFE Opens new depot – Dandenong VIC
18th September 2017
Direct Freight Express is excited to announce the opening of our new cutting edge depot located in Dandenong, Victoria. Direct Freight Express is Australia’s largest family owned and operated express road carrier service
The custom build of this new site in Dandenong became necessary to handle the growing business as well as the increased travel times and traffic across the greater Victorian metropolitan and regional areas.
The new facility; located at Keysbough, is 72km south east of Campbellfield and is the 42nd depot for DFE. The depot is fitted with state of the art tilt tray automated sortation systems that can sort up to 4500 cartons per hour. The company has also invested in 6-sided Camera technology that detects side by side cartons. This technology is the leading industry technology.
The $36m Keysborough investment has provided a home to 120 new team members and is a welcomed addition to our direct linehaul operations to all major capital cities in Australia.
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Direct Freight Express Bathurst Depot Opens
4th July 2017
We welcome Direct Freight Express Bathurst to our National distribution network.
Contact details for our Bathurst depot are:
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Direct Freight Express Bathurst
Shed G, 52 Lee Street
Kelso NSW 2795
Email: [email protected]
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Direct Freight Express Gosford Depot Opens
26 April 2017
We welcome Direct Freight Express Gosford to our National distribution network.
Contact details for our Gosford depot are:
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Direct Freight Express Gosford
57 Somersby Falls Rd
Somersby NSW 2250
Email: [email protected]
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Service Interruption: Queensland Tropical Cyclone Debbie update.
30 March 2017
The aftermath of TC Debbie has resulted in severe weather between Bundaberg and the Qld/NSW border. Schools and government departments have been closed and the Qld State Premier is encouraging all businesses to close early.
Brisbane, Sunshine Coast and Gold Coast are all experiencing intensifying severe weather conditions.The safety of our employees, the general public, and our freight is paramount and we have made the decision to recall the drivers. Pick ups have been cancelled for the day and any deliveries not completed will be brought back to the depot.
There will be no vehicles travelling north from Brisbane tonight due to the severe weather conditions, however Sydney and Melbourne freight will travel as normal.
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Service Interruption: Queensland Tropical Cyclone Debbie.
27 March 2017
At 5am this morning, the Qld Bureau of Meteorology advised Tropical Cyclone Debbie is expected to hit land between Lucinda in the north and St Lawrence in the south of Qld. It is expected to hit land at around 8am Tuesday 28/3, however this information is subject to change at any time.
At this stage we can provide the following information:
- Townsville is delivering as normal Monday 27/3 and closing Tuesday 28/3.
- Ayr is delivering as normal Monday 27/3 and closing Tuesday 28/3.
- Mackay is delivering as normal Monday 27/3 and will make an assessment on Tuesday 28/3.
- Bowen is delivering as normal Monday 27/3 and closing Tuesday 28/3.
A further assessment will be made in these areas on Wednesday 29/3 with the assistance of emergency services.
Please be assured we will make every effort to return to normal service as soon as possible.
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Festive Season Services
28 November 2016
During the festive season, Direct Freight Express will be operating with reduced staff levels from the 28th December to the 9th January 2017.
Please note that we will be closed on the following public holidays:
- Monday, 26th December 2016
- Tuesday, 27th December 2016
- Monday, 2nd January 2017
Between the 28th December and the 9th January 2017 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.
Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".
Alternatively, please CALL your local Direct Freight office for all pickup requirements from Wednesday, 28th December 2016 through to Monday, 9th January 2017.
During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.
Direct Freight Express would like to wish you all a happy and safe Christmas and New Year.
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Direct Freight Express Dubbo Depot Opens
28 November 2016
We welcome Direct Freight Express Dubbo to our National distribution network.
Contact details for our Dubbo depot are:
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Direct Freight Express Dubbo
3 Carboni Circuit
Dubbo NSW 2830
Email: [email protected]
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Direct Freight Express Orange Depot Opens
28 November 2016
We welcome Direct Freight Express Orange to our National distribution network.
Contact details for our Orange depot are:
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Direct Freight Express Orange
Unit 1&2, 22-24 Leewood Drive
Orange NSW 2800
Email: [email protected]
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Direct Freight Express Bega Depot Opens
21 November 2016
We welcome Direct Freight Express Bega to our National distribution network.
Contact details for our Bega depot are:
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Direct Freight Express Bega
Unit 1 ,352 Old Wallagroot Road
Kalaru NSW 550
Email: [email protected]
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Direct Freight Express Nowra Depot Opens
18 November 2016
We welcome Direct Freight Express Nowra to our National distribution network.
Contact details for our Nowra Bay depot are:
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Direct Freight Express Nowra Bay
Unit 18, 3 Angus ave
Nowra NSW 2541
Email: [email protected]
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Direct Freight Express Batemans Bay Depot Opens
18 November 2016
We welcome Direct Freight Express Batemans Bay to our National distribution network.
Contact details for our Batemans Bay depot are:
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Direct Freight Express Batemans Bay
Unit 1 ,62 shelley Road
Moruya NSW 2537
Email: [email protected]
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Direct Freight Express Taree Depot Opens
6 September 2016
We welcome Direct Freight Express Taree to our National distribution network.
Contact details for our Taree depot are:
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Direct Freight Express Taree
2/20 Elizabeth Ave
Taree NSW 2430
Email: [email protected]
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Service Interruption- Tasmania Flood Update
08 June 2016
The port of Devonport is still closed to all commercial traffic and at this stage it is unclear when the port will re-open. Alternate arrangements are being made to resume service, however it is expected deliveries will be a minimum of one day late until normal service is restored.
Launceston has suffered significant flooding with some suburbs isolated, thereby severely impacting our ability to service this area. Service will resume in Launceston as soon as the authorities advise it is safe to do so.
For further information please contact Customer Service on 1300 347 397.
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Service Interruption- Tasmania port closure
07 June 2016
The port of Devonport is currently closed to all commercial traffic due to heavy rains and debris. It is expected the port will not re-open until Wednesday 8/6/2016 at the earliest. Deliveries are expected to be delayed by a minimum of one day at this stage.
For further information please contact Customer Service on 1300 347 397.
Our service will resume as soon as it is safe to do so. Thank you for your patience.
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Brisbane Terminal – Sorter Upgrade
30 May 2016
Direct Freight Express has commissioned its upgraded state of the art sortation system.
Featuring six sided scanning, 2D barcode recognition and a capacity to sort up to 8,000 items per hour this new addition enables Direct Freight Express to maintain our uncompromising approach to having the most efficient and reliable service in the domestic express road freight market.
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Introducing DirectGuard Warranty program
24 May 2016
At Direct Freight Express, we have always been focused on ensuring that our service delivery and overall experience exceeds our customers’ expectation.
Directguard warranty program can provide you with protection in isolated incidents of physical loss or damage to your freight, for a very competitive rate and no excess claim process.
Enquire today to find out more.
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Direct Freight Express Nowra Depot Opens
19 May 2016
We welcome Direct Freight Express Nowra to our National distribution network.
Contact details for our Nowra depot are:
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Direct Freight Express Nowra
22 Norfolk Avenue
South Nowra NSW 2541
Email: [email protected]
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Service Interruptions - Western Australia Bush Fires Updated
11 January 2016
As a result of bushfires in Western Australia, a number of roads are closed, resulting in delays across our WA network.
Customers with freight into South West region, Great Southern region, Pilbara region, Perth region and surrounding areas will experience extensive delays:
For further information on fire warnings affected regions, please click here
For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 1300 347 397.
Direct Freight Express would like to express our deepest sympathy to the families affected by these devastating fires.
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Service Interruption - Bunbury Region
07 January 2016
Bunbury Depot will be experiencing service delays today the 7nd of January 2016 due to bush fire in the region. All roads between Perth Depot and Bunbury are currently closed.
We apologise for any inconvenience caused to you and your customers.
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Festive Season Services
26 November 2015
During the festive season, Direct Freight Express will be operating with reduced staff levels from the 24th December to the 8th January 2016.
Please note that we will be closed on the following public holidays:
- Friday, 25th December 2015
- Monday, 28th December 2015
- Friday, 1st January 2016
Between the 24th December and the 8th January 2016 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.
Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".
Alternatively, please CALL your local Direct Freight office for all pickup requirements from Thursday, 24th December 2015 through to Friday, 8th January 2016.
During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.
Direct Freight Express would like to wish you all a happy and safe Christmas and New Year.
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Direct Freight Express Coffs Harbour Depot Opens
01 October 2015
We welcome Direct Freight Express Coffs Harbour to our National distribution network.
Contact details for our Coffs Harbour depot are:
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Direct Freight Express Coffs Harbour
UNIT 4, 313 Pacific Hwy
Coffs Harbour NSW 2450
Email: [email protected]
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Direct Freight Express Bunbury Depot Opens
07 August 2015
We welcome Direct Freight Express Bunbury to our National distribution network.
Contact details for our Bunbury depot are:
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Direct Freight Express Bunbury
8 Yookson Road
Bunbury WA 6229
Email: [email protected]
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Direct Freight Express Mildura Depot Opens
28 July 2015
We welcome Direct Freight Express Mildura to our National distribution network.
Contact details for our Mildura depot are:
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Direct Freight Express Mildura
144 Eleventh St
Mildura VIC 3500
Email: [email protected]
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Direct Freight Express Hervey Bay Depot Opens
06 July 2015
We welcome Direct Freight Express Hervey Bay to our National distribution network.
Contact details for our Hervey Bay depot are:
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Direct Freight Express Hervey Bay
UNIT 3, 9 - 15 Ellengowan St
Wondunna Hervey Bay QLD 4655
Email: [email protected]
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Service Interruptions Sydney, Central Coast, Newcastle, Mid Nth Coast and Illawarra.
22 April 2015
Coastal NSW is currently experiencing significant storm activity, which is severely impacting on our service and transit times.
Areas affected are:
- Sydney Metropolitan
- Hunter
- Newcastle
- Illawarra
- Central Coast
- Mid North Coast
Damage to power lines has resulted in power outages. Fallen trees and flooding has closed many roads and flash flooding is always a danger. While we endeavor to maintain our service to our customers there will be areas we cannot access. We apologise for any inconvenience caused to you and your customers.
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Direct Freight Express Canberra Depot Opens
20 April 2015
We welcome Direct Freight Express Canberra to our National distribution network.
Contact details for our Canberra depot are:
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Direct Freight Express Canberra
13 Couranga Crescent
Hume ACT 2620
Email: [email protected]
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Direct Freight Express Southern Highlands Depot Opens
28 February 2015
We welcome Direct Freight Express Southern Highlands to our National distribution network.
Contact details for our Southern Highlands depot are:
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Direct Freight Express Southern Highlands
5 Sagewick Close
Moss Vale NSW 2577
Email: [email protected]
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Festive Season Services
15 December 2014
During the festive season, Direct Freight Express will be operating with reduced staff levels from the 24th December to the 9th January 2015.
Please note that we will be closed on the following dates:
- Thursday, 25th December 2014
- Friday, 26th December 2014
- Thursday, 1st January 2015
- Friday, 2nd January 2015
Between the 24th December and the 9th January 2015 all pickups must be advised on a daily basis before 2pm as THERE WILL BE NO PERMANENT DAILY PICKUPS during this period.
Throughout this period, you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".
Alternatively, please CALL your local Direct Freight office for all pickup requirements from Wednesday, 24th December 2014 through to Friday, 9th January 2015.
During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.
Direct Freight Express would like to wish you all a happy and safe Christmas and New Year.
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Direct Freight Express Darwin Depot Opens
2 June 2014
We welcome Direct Freight Express Darwin to our National distribution network.
Contact details for our Darwin depot are:
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Direct Freight Express Darwin
28 Wedding Road
Tivendale NT 0822
Email: [email protected]
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Direct Freight Express Gladstone Depot Opens
28 April 2014
We welcome Direct Freight Express Gladstone to our National distribution network.
Contact details for our Gladstone depot are:
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Direct Freight Express Gladstone
Unit 4, 24 South Trees Drive
Gladstone Qld 4680
Email: [email protected]
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Direct Freight Express Ballina Depot Opens
09 April 2014
We welcome Direct Freight Express Ballina to our National distribution network.
Contact details for our Ballina depot are:
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Direct Freight Express Ballina
Unit 1, 13 De-Havilland Crescent
Ballina NSW 2478
Email: [email protected]
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Direct Freight Express Traralgon Depot Opens
05 February 2014
We welcome Direct Freight Express Traralgon to our National distribution network.
Contact details for depot are:
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Direct Freight Express Traralgon
27 McMahon Street
Traralgon VIC 3844
Email: [email protected]
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Service Interruptions Perth Bush Fires.
Monday, 13 January 2014 4.00pm
As a result of major bushfires in Perth, Western Australia, a number of major roads and highways are closed as of midnight Saturday, resulting in a number of delays across our Perth network today.
Freight traveling to the West coast from Sydney, Melbourne and Brisbane may expect some delays to the following areas -
The Hills area - Parkerville - Stoneville - Mount Helena and Surrounds.
A watch and act alert remains in place for people in the eastern part of Parkerville, Stoneville, and Mount Helena, as well as the western part of Gidgegannup and Chidlow in Mundaring Shire, and the city of Swan.
Any freight not delivered as of Monday 13th January 2014, will be on a priority delivery as soon as its safe to do so.
Customers with freight into these areas will experience extensive delays.
For further information on road and traffic changes, please click here
For further information on fire warnings affected regions, please click here
For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 1300 347 397.
As more information comes to hand we will provide these updates on our website.
Direct Freight Express would like to express our deepest sympathy to the families affected by these devastating fires.
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Festive Season Services
29 November 2013
During the festive season, Direct Freight Express will be operating with reduced staff levels from the 23rd December to the 6th January 2014.
Please note that we will be closed on the following dates:
- Wednesday, 25th December 2013
- Thursday, 26th December 2013
- Wednesday, 1st January 2014
We request that all clients CALL their local Direct Freight office for all pickup requirements from Monday, 23rd December 2013 through to Monday, 6th January 2014.
All pickups must be advised on a daily basis before 2pm as there will be no permanent daily pickups during this period.
Alternatively, please login to your account at www.directfreight.com.au and 'Book A Pickup' or contact your applicable depot to confirm quantity and ready time.
During this period, our normal ETA schedule will have an additional transit day for all services.
Direct Freight Express would like to take this opportunity to wish you all a happy and safe Christmas and New Year.
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Bunnings includes Direct Freight Express to Core Carrier Program (CCP)
12 November 2013
Bunnings is Australia’s leading retailer of home improvement, hardware, garden and outdoor living, with over 1500 suppliers delivering into a network of over 250 stores nationwide.
Inward supply chain of deliveries to their stores are performed by transport and logistic providers which meet the strict requirements of their Core Carrier Program (CCP).
Bunnings today announces that Direct Freight Express has successfully met the requirements of the CCP and has been nominated as a participant to their Core Carrier Program.
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Service Interruptions New South Wales bushfires.
Friday, 18 October 2013
As a result of major bushfires in New South Wales, a number of major roads and highways were closed until midnight last night resulting in a number of delays across our network today.
Freight traveling southbound from Sydney has been the most affected and we expect there to be delays for deliveries in Melbourne.
Any freight not delivered Friday 18th October, will be on a priority delivery on Monday 21st October 2013.
Customers with freight into Sydney and Brisbane may also experience some delays this morning.
For further information on road and traffic changes, please click here
For further information on fire warnings affected regions, please click here
For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 1300 347 397.
As more information comes to hand we will provide these updates on our website.
Direct Freight Express would like to express our deepest sympathy to the families affected by these devastating fires.
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Direct Freight Express Shepparton Depot Opens
2 September 2013
We welcome Direct Freight Express Shepparton to our National distribution network.
Contact details for Shepparton depot are:
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Direct Freight Express Shepparton
17 Telford Drive
Shepparton VIC 3630
Email: [email protected]
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Direct Freight Express Mackay Depot Opens
26 August 2013
We welcome Direct Freight Express Mackay to our National distribution network.
Contact details for Mackay depot are:
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Direct Freight Express Mackay
32-34 Iridium Drive
Paget QLD 4740
Email: [email protected]
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Direct Freight Express Newcastle Depot Opens
15 July 2013
We welcome Direct Freight Express Newcastle to our National distribution network.
Contact details for Newcastle depot are:
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Direct Freight Express Newcastle
20 Yilen Close
Beresfield NSW 2322
Email: [email protected]
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HAPPY 20th BIRTHDAY, Direct Freight Express!
21 June 2013
21st June 2013 marks 20 years of being in business.
Congratulations to all our loyal staff, Clients and Suppliers for your commitment and sincerely thank you all for your continued and ongoing support, Joe Catania, Founder - Managing Director, Direct Freight Express.
HAPPY 20th BIRTHDAY
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Direct Freight Express -
Direct Freight Express Wagga Wagga Depot Opens
15 May 2013
We welcome Direct Freight Express Wagga Wagga to our National distribution network.
Contact details for Wagga Wagga depot are:
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Direct Freight Express Wagga Wagga
15 Nagle Street
Wagga Wagga NSW 2650
Email: [email protected]
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Direct Freight Express Devonport Depot Opens
2 April 2013
We welcome Direct Freight Express Devonport to our National distribution network.
Contact details for Devonport depot are:
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Direct Freight Express Devonport
15 Ferguson Drive
Spreyton TAS 7310
Depot Manager: Greg Walker
Email: [email protected]
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Service Interruption: New South Wales and Queensland floods.
28 February 2013
Direct Freight Express wishes to provide the following update on the floods in northern New South Wales and Queensland regions. A number of major towns have been affected, delaying freight services. An update on the affected areas is outlined below.
Authorities continue to advise us on weather conditions in these areas, which are not expected to improve for the next several days.
Northern NSW:
- North of Kempsey: limited services North of Kempsey and surrounds, some smaller rural communities have been isolated by flooding.
- Grafton and Lismore, Port Macquarie and Taree: there will delays today for Grafton and Lismore and surrounds due to road closures. Alternative routes are being used in order to ensure minimal delays.
Queensland:
Due to flooding on a number of major highways,
- Gympie, Bundaberg, Maryborough, Gladstone and Rockhampton cannot be serviced at this time, freight for these locations and surrounds is being held in our Brisbane Terminal, it is expected line haul movements to most of these areas may recommence as early as tonight
- Areas further north including Mackay through to Cairns are clear at this point in time, line haul movements have recommenced, however due to localised flooding in some areas there may be further delays in clearing any backlog.
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Bendigo, Hobart & Launceston Depots Open
22 February 2013
We welcome Bendigo, Hobart & Launceston to our distribution network.
Contact details for these depots are:
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Direct Freight Express Bendigo
12 Piper Street
East Bendigo VIC 3550
Email: [email protected] -
Direct Freight Express Hobart
8A Whitestone Drive
Austins Ferry TAS 7011
Email: [email protected] -
Direct Freight Express Launceston
2 Weld Street
Invermay TAS 7248
Email: [email protected]
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Service Interruption – Queensland and Northern New South Wales
30 January 2013
All line-haul movements between our Sydney and Brisbane terminals were delayed last evening due to highway closures including the New England and the Pacific Highway due to flooding.
This has impacted deliveries dispatched the 29th January 2013 as follows:
- Deliveries into the Brisbane, Gold Coast, Sunshine Coast and Toowoomba from Sydney will be delayed a additional day to the normal transit schedule
- Deliveries into Sydney from Brisbane, Gold Coast, Sunshine Coast and Toowoomba will be delayed an additional day to the normal transit schedule
In addition, please be advised that Central Qld, North Qld and Northern NSW regions continue to experience delays.
We will continue to issue regular updates via www.directfreight.com.au and we thank you for patience and understanding.
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Service Interruption – Queensland and Northern New South Wales
29 January 2013
Due to flooding and road closures as a result of severe weather conditions in Queensland and Northern New South Wales, the following Direct Freight services have been affected:
Central and North QLD:
- Cairns and surrounds.
- Townsville and surrounds including areas west of Mt Isa and Charters Towers.
- Mackay and surrounds.
- Rockhampton and surrounds including areas west e.g. Blackall, Winton, Longreach.
- Gladstone and surrounds.
- Bundaberg and surrounds.
- Maryborough, Gympie and surrounds.
- Regions west of Toowoomba including Dalby, Chinchilla, Surat, St. George, Charleville and Birdsville.
Northern NSW:
- Lismore and surrounds.
- Grafton and surrounds.
- Coffs Harbour (including West of Coffs Harbour).
- Northern Rivers and surrounds.
- Mid North Coast.
It is expected delays of 2-4 days to the above regions. Customers should consider delaying shipments to the above regions.
Services to the following regions are expected to continue as normal with some disruption due to localised flooding - Brisbane, Gold Coast, Sunshine Coast, Ipswich and Toowoomba. The situation is unstable, and this is subject to change, dependent on local conditions and road closures.
We strongly advise our customers to the check our website www.directfreight.com.au for the latest information.
We appreciate your understanding and patience.
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CAIRNS REGION – SERVICE DISRUPTION
23 January 2012
Due to severe weather conditions in Far North Queensland, the Bruce Highway at the Seymour River, Ingham currently remains closed due to localised flooding, inhibiting our line haul vehicles from accessing our Cairns terminal.
Customers please be advised that deliveries destined to Cairns and surrounding regions will be delayed.
Road conditions are expected to change continuously as creek and river water levels fluctuate. Accordingly, we will update our customers on the status of our service to the region.
We appreciate your understanding and patience during this time.
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The New Direct Freight Website Launched Today
21 January 2013
The new www.directfreight.com.au site brings a new, modern and fresh feel which our customer will find easy to use and interact.
Users will discover enhancements to our online services bringing a more personalised experience. Enhancements include: Book a Pickup, Online Despatch, Accounts Information, Rates List, Extra Charges, Fuel Levy, On-Forward Charge listing, Rates Calculator and Transit Time Calculator.
In the near future, we are planning to introduce invoices and a payment gateway as we strive to further personalise and improve our online services making it easy and convenient for our customers.
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2013 The Year Ahead!
2 January 2013
Direct Freight Express continues leading the market, responding faster to customer's service requirements whilst remaining cost effective.
For 2013, we are planning to build on this commitment further by delivering the following new depots:
- Mackay Depot, due to be completed in June 2013.
- Newcastle Depot, due to be completed in September 2013.
Throughout this year, we shall continue our PDA rollout with all depots expected to be operating with sign on glass and scan at pickup technology.
In June, Direct Freight Express is turning 20 years. We look forward to achieving and celebrating this milestone with our customers and staff.
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Festive Season Services
1 December 2012
Direct Freight Express will be operating with reduced staff levels from 28 December 2012 to 6 January 2013. All scheduled (daily) pickups will not be actioned during this period. Customers must call their nearest Direct Freight Express Depot on 1300 347 397 before 2pm and advise their pickup requirements or log into their account at www.directfreight.com.au to book a pickup.
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Daily Company Linehaul Service to Shepparton and Bendigo
28 November 2012
Direct Freight commences daily Linehaul services ex Melbourne Depot to Bendigo and Shepparton, improving service standards for customers deliveries to these major Victorian regional cities.
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Geelong distribution to be serviced directly from Melbourne Depot
22 October 2012
Direct Freight Melbourne commences direct daily delivery service to the Geelong region. Customers can expect improved transit and service to the region through reduced transit schedules with the majority of interstate schedules to Geelong reduced by 1 day.
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Cairns Depot Opens
24 September 2012
We welcome Cairns to our own distribution network. The Cairns depot will service Cairns city and surrounds, including Innisfail and the Cape York Peninsula. Contact details for Cairns Depot are:
Direct Freight Express Cairns
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10 Owen Cl
Portsmith QLD 4870
Phone (07) 4000 2920 -
Toowoomba Depot Opens
13 August 2012
Direct Freight opens Toowoomba Depot. With this introduction our customers can expect to experience improved services to Toowoomba and surrounding areas. Contact details for Toowoomba Depot are:
Direct Freight Express Toowoomba
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Unit 5 / 57 Heinemann Rd
Wellcamp QLD 4350
Phone (07) 4600 2242
